TYPE:SalesMODEL:TiguanYEAR:2024
Average Score (611 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2022
Very attentive and cordial. Samantha kept updating me of what they were doing to my car and the mechanic was really nice to send me a video also.
TYPE:SalesMODEL:TiguanYEAR:2024
Scott out standing sails man
TYPE:ServiceMODEL:ID.4YEAR:2023
The staff at Jack Daniel's are great and helpful. Unfortunately it took 4 days vs the original estimate of 1 to 2 days to coming the recall service. I had to contact them for status several times before I got an update. After 2 days, I think I should have been offered a loaner car.
TYPE:ServiceMODEL:JettaYEAR:2023
This is the 5th time I brought my car in for this service. I was told it would take 1 day with no guarantee, and it took 3 days. I was also denied a loner car on top of the ubers that I had already paid for during the 5 different services for the same problem. I was contacted by Alissa and she was very helpful in getting my car driven back to me. Car also did not receive the complimentary wash
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:SalesMODEL:ID.4YEAR:2024
I’ve been leasing cars for many years. In fact I was previously with VW. When you shake hands and agree on a deal. It must be honored. The dealer did not honor that. It added another fee at the end. After specifically stating that everything was included. Multiple times. In addition The car was not ready to take home same day. Car was not charged. Electric Not knowledge of what’s included in the car
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024