Average Score (611 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

611 Ratings

4.6 Average

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  • Matthew L.01-31-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Scott the sales person was extremely lnowkedgeable

  • Edmund M.01-31-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    VW was a warm welcoming and comforting environment

  • Maura T.01-31-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Carlos was my service representative and he was phenomenal, he went out of his way to explain the different services as well as keeping me updated on status. I have been a Jack Daniel's customer since 1985 and the reason is because of the service department.

  • Dayna K.01-31-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    The process was very easy and quick, and our salesman Dylan was a pleasure to deal with. Loving my new 2025 VW Atlas!!!

  • Robert C.01-31-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Dylan was a rare combination of knowledge and personability. I felt right at home and felt like we had a long-time friendship.

  • Amit T.01-31-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Saurav, the sales agent was excellent. He knew a lot about the car and did not try to oversell. Very prompt in response.

  • Seung-hwan K.01-31-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Sohrab is the Best dealer that I have ever met and also big thanks to Jason who helped me a lot with all the finance works

  • Nicholas B.01-31-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Anna W.01-30-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    My husband and I had an excellent experience at JD-VW during our drop in visit and product specialist Alex Aleksich played a key role in our entire experience there. Alex took a very educational approach; he expertly walked us through all of our options, took us for a test drive while pointing out product nuances and showcasing it's engineering features; had us drive the vehicle back testing out new features and helped us navigate the best offers. All visits should take a page out of Alex's book - we left fully informed and happy with our decision. Thank you Alex!

  • Christopher J.01-30-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Fantastic customer experience. Alex, my salesperson was the best to deal with. This is not my first rodeo purchasing vehicles and Alex made sure he had all of the bases covered. Quick close, and he didn't leave a stone unturned.