180 Route 4 East
Paramus, NJ 07652
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
Fabulous, competent and courteous service. I have been having issues here and there with my relatively new car and your staff has been very attentive. Your manager, Alissa, is especially very friendly, responsive and diligent about ensuring that any problems get resolved to my satisfaction. Thank you!
TYPE:ServiceMODEL:PassatYEAR:2022
Very satisfied with the service I received
TYPE:ServiceMODEL:AtlasYEAR:2022
The wait to get a loaner vehicle is over two hours. This is unacceptable. Especially if you scheduled and notified shop that a vehicle will be needed before hand.
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2018
Very disappointed with my recent experience at Volkswagen. I brought my car in for service, and they refused to perform certain work for reasons that didn’t seem valid or well explained. After that, they returned my car without washing it, which is something I’ve come to expect after service. When I asked about getting it washed, I was told there was only one car ahead of me, so I decided to wait. Unfortunately, that ‘short wait’ turned into an hour, with no updates or communication along the way. Overall, the lack of professionalism and customer care left me feeling like my time and concerns didn’t matter. Definitely not the experience I expected. First and last visit.
TYPE:SalesMODEL:Golf GTIYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2019
Great customer service get the job done and was able to return my car on timely fashion