TYPE:SalesMODEL:TaosYEAR:2025
Great progress no rush, nice people
Average Score (595 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Had a 9am appointment. Heard nothing all day from you. Called at 3:45pm to ask about my car. They said my tech was out to lunch and would call me. Never heard back. I called at 5 and was told they needed to keep the car overnight. I asked what the problem was and they said they didn’t know. I asked why and was told they never go a chance to check it out! Next day I heard nothing. I called at 4 and was told they were working on it but needed to keep it overnight. I asked what was wrong with it and she said she’d check. She came back on the phone and said the car is ready for pick up. Noting wrong with it!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
The customer service and professionalism is unmatched.
TYPE:ServiceMODEL:TiguanYEAR:2023
I waited 3 1/2 hrs for oil change and tire rotation and on way home my low tire light came on!!
TYPE:ServiceMODEL:Golf GTIYEAR:2018
It took 3 hours for an oil change to be done. I had an appointment at 8:00 a.m. and did not receive my car back until 11:00 a.m. there seem to be confusion as to why it was taking so long, and the service advisor did not seem to understand the history of the vehicle based on reports back from the mechanics. The service at this dealership has been steadily declining over the years. I have owned two vehicles from them and nearly 20 years of service I'm getting more and more disappointed at each visit to which may be my last.
TYPE:SalesMODEL:AtlasYEAR:2025
Excellent customer service and experience!