TYPE:ServiceMODEL:Golf GTIYEAR:2018
It took 3 hours for an oil change to be done. I had an appointment at 8:00 a.m. and did not receive my car back until 11:00 a.m. there seem to be confusion as to why it was taking so long, and the service advisor did not seem to understand the history of the vehicle based on reports back from the mechanics. The service at this dealership has been steadily declining over the years. I have owned two vehicles from them and nearly 20 years of service I'm getting more and more disappointed at each visit to which may be my last.