TYPE:ServiceMODEL:AtlasYEAR:2021
I like the video with the explanation of what’s wrong with the car.
Average Score (595 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
I’ve brought my car in for the same issue twice but the problem has not been resolved. Additionally, during my second visit I informed the service person that my vehicle is still registering “need of an oil change” despite already getting one a few months prior, and was reassured it would be reset or fixed, but that was not the case when I picked my vehicle up.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Service was well done, and the staff was great. The location is currently under construction, so hopefully the new setup will be awesome. I was expecting my car to be cleaned as part of the service, but maybe that’s asking too much for this brand.
TYPE:ServiceMODEL:ID.4YEAR:2023
I called for scheduling recall on my id4 2-3 times in couple of months, and i told i want to get all recall stuff done together so i dont have to give away my car again and again. They scheduled me for all recall jobs but once i got the car in i was told this recall for software will take 2days and then again 3rd recall for door handle will be done later since part is in back order. I cant keep on bring my car in for recalls
TYPE:ServiceMODEL:TaosYEAR:2024
Fast service and customer service so helpful
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I was texted by VW to schedule the appointment which was convenient.
TYPE:ServiceMODEL:TaosYEAR:2023
The car was brought in before 9:00 am for an appointment at 9:30 am for an oil change which was supposed to take 1-2 hours. When they started to work on the car they noticed an issue with brakes and said they could fix that if I could wait another hour. I agreed. After 3 hours I asked for an update and was told soon. After another hour I was told they were bringing it out. It took MORE THAN 6 HOURS BEFORE I GOT THE CAR BACK! I was in the waiting area the entire time and nobody gave an update unless I asked. And even then the information was wrong. TOTAL FAILURE IN CUSTOMER SERVICE!
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
Jerry Vargas made our experience memorable. He was friendly, professional, and diligent. His vehicle knowledge was excellent and he helped me get a great deal on our new Tiguan. The entire purchasing process from start to finish was perfect thanks to Jerry and his team.