TYPE:ServiceMODEL:TaosYEAR:2022
They should have told me my free oil change ended at a certain mileage before doing the work. $140 to change oil is ridiculous. They need to communicate better with her customers. Very disappointed.
Average Score (595 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2024
easy to make an appointment and was checked in quickly and the work was completed quickly
TYPE:ServiceMODEL:JettaYEAR:2024
despite construction problem everyone handled my oil change quickly. waiting room and bathroom was clean . Lady that handled my paperwork was courteous .
TYPE:SalesMODEL:TiguanYEAR:2024
The dealership experience was pleasant. We had great service and all our questions were answered. We were treated with respect and it was comfortable and convenient.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
Waited 2 hours for nothing!
TYPE:SalesMODEL:JettaYEAR:2025
I had a great experience with Scott Zukowski. He was knowledgeable and very respectful of my time. No stress and no haggle, just facts. As a very busy mom who needs a reliable and dependable car and dealer I found both with him.
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:TaosYEAR:2024
I’ve had a disappointing experience with the Volkswagen Service Station in Fair Lawn, NJ. I bought a brand new Volkswagen in November 2023 and since then, I’ve had to bring my car back twice to fix the spoiler. Most recently, I scheduled an appointment a week in advance to have it repaired, only to have my car sit at the service station for two weeks with no updates. I never received a call back when I requested one, and I only got a call the day I was told to pick up my car. The service doesn’t stop there. After the repair, I had a follow-up question and called three times over the span of a week. It wasn’t until I mentioned how frustrating the lack of communication had been that someone finally picked up and answered my question. To top it off, the loaner car they gave me was far from acceptable. Not only was it unclean—there was a pizza box and crumbs all over the back seat—it also had a smashed rear bumper from a prior accident. It honestly felt like I was driving a car that needed service, rather than one I was borrowing. Overall, the experience was frustrating, unprofessional, and just left me feeling like my time wasn’t valued. I expected better from a Volkswagen dealership, especially when it comes to communication and the quality of service. When explaining my frustration with a brand new car having so many problems the staff said "Sometimes cars are unique"... to that I say I would like the car i paid over 30 grand for to be less unique and more worth the cost.
TYPE:ServiceMODEL:AtlasYEAR:2021
I’ve never had any issues with this service department in the past. However, this last time was truly disappointing. Since I knew I was going to have a long distance travel schedule for that day, I scheduled my appointment 2 weeks in advance for an early appointment (7:30 am) and service was made aware of this. I dropped the car off the night before. The following morning, I called multiple times and was given run around excuses. Long story short, I received my truck at 4 pm and my travel plans had been ruined. I was completely upset and disappointed with the service levels on the phone.