TYPE:SalesMODEL:TiguanYEAR:2024
Average Score (612 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
Jerry Vargas made our experience memorable. He was friendly, professional, and diligent. His vehicle knowledge was excellent and he helped me get a great deal on our new Tiguan. The entire purchasing process from start to finish was perfect thanks to Jerry and his team.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2024
I brought my car in for to repair issue from before it was purchased and my experience at the service department was less than acceptable. A part had to be ordered for my Apple car play that continues to disconnect. I was asked if I could leave the vehicle for the weekend without an option of a loaner vehicle. Then I brought it back in on Monday only to not have the item fixed. I was told they didn’t have time to get to it. When in fact I found out later that the part was not in. So I brought it back on Thursday evening for an early Friday appointment of the same week and it took all day for this to be addressed. The car play continues to cut out on me and my overall first experience was horrible. Only positive was the service manager was helpful when she finally got involved
TYPE:ServiceMODEL:TiguanYEAR:2024
Jerry Vargas was an excellent sales rep, and his finance team and manager were top notch ensuring my purchase was efficient and the vehicle and my needs were cared for.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
Your staff called me told me about my oil service needed to be done Set me up with appt and got me right in, don’t get better than that
TYPE:ServiceMODEL:TaosYEAR:2024
My vehicle was in the shop for 45 days, after three weeks of not hearing anything I went to see what was going on. I was told they’ve been trying to contact me to come pick my car up, never called or emailed me once. All of a sudden they haven’t been able to find a single issue with the vehicle and they want their loaner back. My car was there this whole time, and it never even got looked at or driven, the mileage is recorded and the app shows me when the car was moved or driven. No extra miles were put on. When I pointed this out all of a sudden they want to help and figure it out, shop foreman heard the noise but they couldn’t figure out where it was coming from so apparently “it’s normal” is their correction. Even though I was told it’s not normal, I’ve had the exact same car as mine as a loaner and it doesn’t make the noise so make that make sense please Volkswagen?
TYPE:SalesMODEL:TaosYEAR:2024
I chose this rating because Jack Danials vw dealership is well known for treating customers with respect and honesty. They do there best to get you into the VW of your choice. This is why I chose Jack Danials VW.