TYPE:ServiceMODEL:TaosYEAR:2024
I’ve had a disappointing experience with the Volkswagen Service Station in Fair Lawn, NJ. I bought a brand new Volkswagen in November 2023 and since then, I’ve had to bring my car back twice to fix the spoiler. Most recently, I scheduled an appointment a week in advance to have it repaired, only to have my car sit at the service station for two weeks with no updates. I never received a call back when I requested one, and I only got a call the day I was told to pick up my car. The service doesn’t stop there. After the repair, I had a follow-up question and called three times over the span of a week. It wasn’t until I mentioned how frustrating the lack of communication had been that someone finally picked up and answered my question. To top it off, the loaner car they gave me was far from acceptable. Not only was it unclean—there was a pizza box and crumbs all over the back seat—it also had a smashed rear bumper from a prior accident. It honestly felt like I was driving a car that needed service, rather than one I was borrowing. Overall, the experience was frustrating, unprofessional, and just left me feeling like my time wasn’t valued. I expected better from a Volkswagen dealership, especially when it comes to communication and the quality of service. When explaining my frustration with a brand new car having so many problems the staff said "Sometimes cars are unique"... to that I say I would like the car i paid over 30 grand for to be less unique and more worth the cost.