TYPE:ServiceMODEL:Jetta GLIYEAR:2024
Average Score (612 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
Had to wait 3 hours to complete oil change, rotation of tires, wipers in rear not working correctly and checked Lane software software for Lane application. should offer loaner or indicate the length of service.
TYPE:ServiceMODEL:ID.4YEAR:2023
Overall I’m happy with the experiences. Alissa was transparent and communicative on the timeline for the repair and I was able to get the vehicle at the time she told me. The shop seems a bit overwhelmed and can definitely benefit from more help.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Alissa is awesome
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Alissa was very concerned and most informative during the entire service. Very pleasant experience.
TYPE:SalesMODEL:AtlasYEAR:2025
Great overall experience, very happy with the product
TYPE:ServiceMODEL:TiguanYEAR:2022
It was a bit hectic at this location. When I checked in I needed a ride home and was forgotten about by the person who checked me in, I waited a bit and when I asked for a timing, the new person was surprised to see me. At check out, the person who checked me in wasn't there and the paperwork was muddled and incomplete.
TYPE:ServiceMODEL:TiguanYEAR:2022
My experience with your business was professional from start to finish. Ramon was friendly and informed during my test drive and time discussing the vehicle afterwards. Once I had purchased the car, Ramon came to my place of employment a few days later to finalize the paperwork and then delivered the car to my residency after learning I was vacationing later that day. This not only ensured that I would be vacationing in my new vehicle but demonstrated the exceptional service and level of commitment Jack Daniels Volkswagen provides its customers. My wife and I were completely surprised by this kind of service but incredibly grateful.
TYPE:ServiceMODEL:AtlasYEAR:2023
Customer service was great. They set proper expectations and were overall easy to deal wihth.
TYPE:ServiceMODEL:TiguanYEAR:2023
They met my needs as far as getting my work done