TYPE:ServiceMODEL:ID.4YEAR:2023
The team kept me updated on repairs and made sure I’m understood what the car needed.
Average Score (595 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
My service consultant was friendly, gave me a time that car would be ready and was under that time, and since I waited, checked on me from time to time to see if I needed anything. Great service.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Everything was good, service person was nice and informative
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:SalesMODEL:TiguanYEAR:2025
Paul was absolutely a pleasure to work with. Extremely knowledgeable and friendly. The service was the best I have ever received.
TYPE:SalesMODEL:Jetta GLIYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2018
I had an appointment for last Thursday at 8:30 am, I drop off my car Wednesday night. I called Thursday at 12:40 and they didn’t know anything about my car, they told me they will call me . I called again because nobody call me they said a supervisor will call me, I said I need my car that day . The supervisor call me at 5:30 he was very kind and he ask me if I can wait until the next day I said no and told me he will have my car ready in 1 hour. He help me having my car ready. But the team in the Morning the did not check for the drop off cars until the supervisor found that my car was left outside and told the people that is in charge that my car was outside this was at 5:15.. the supervisor and the person at check out they were very kind and patient and apologized for everything
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Golf RYEAR:2022
Waited a while before someone helped me. Then took a while for them to get my car once it was done. Shouldn’t take that much time either times.