TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Average Score (612 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2021
Even though I was having a charging problem apparently you never checked my charge which is working but very slowly. That is what I told you but apparently it was never tried.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Didn’t have any issues
TYPE:ServiceMODEL:TiguanYEAR:2024
Professional and curteous
TYPE:ServiceMODEL:JettaYEAR:2024
Great and quick service. Great communication.
TYPE:ServiceMODEL:JettaYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2024
Service was great, timely and professional. The only thing that was a bit inconvenient is taking an Uber to and from the service center since there was no option for a ride.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
I rarely write reviews, but my recent experience with this VW service center was disappointing enough to warrant one — especially in the hope it might lead to improvement. I had scheduled an appointment a full week in advance, clearly outlining the needed work: resolving a water leak and addressing a recall that this very service center had notified me about via text. On the day of the appointment, I was told the recall parts might not be available and that the repair could be delayed until September — something that should’ve been clarified before the appointment. I waited patiently for nearly five hours at a nearby coffee shop without a single proactive update. My multiple calls and texts either went unanswered or were met with the classic "we’ll call you back in 5 minutes" — which never happened. I finally walked back myself, only to learn that no work had been done after the initial 11 AM check, as qualified staff weren’t even onsite that day. I offered to leave the car for a couple more days so repairs could be done early the following week. I was promised an update Monday — none came until I called in the evening. At that point, I was told parts needed ordering and we'd reconnect Wednesday. On Wednesday, I got a call saying the car was nearly ready, and I was offered a 40,000-mile inspection for $830, which I agreed to. After that, total silence. Again, I had to initiate all contact, calling multiple times Thursday afternoon, each time being told I’d get a callback — which never came. When I finally got someone Thursday evening, I was told the car was still being worked on. I expressed my dissatisfaction and confirmed I would be picking up the car Saturday. To be clear: every person I spoke to was polite and professional. But good manners can’t fix a broken process. The lack of planning, nonexistent updates, poor internal communication, and unreliable staffing made this an exhausting and frustrating experience. To add insult to injury, the day I picked up my car, I got another text from this very service center reminding me to schedule a recall repair — the same repair that was never completed in the first place. This suggests either disorganization or a misleading tactic to drive appointments for upsell opportunities like inspections. Either way, it’s a bad look — especially if you're not adequately staffed to deliver on basic customer service. Unfortunately, I won’t be returning.
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2019
Elder was professional at time of drop off and pickup.